Everything You Need, In One Place.
Access commonly requested forms and documents for prospective clients, current clients, and referring professionals.
This page provides approved public-facing documents and directions for clients, families, caregivers, and prospective clients. Only documents specifically approved for public access are listed here.
The documents listed on this page are for general informational and intake purposes only. Do not submit confidential medical records, protected health information, or sensitive personal data through this page. For questions about specific documents, please contact our office.
Helpful information and documents, all in one place.
Client & Family Resources
The items below are available to prospective clients, families, and the public. These are informational resources and intake pathways — not confidential client records.
Request Care
Prospective Clients & FamiliesBegin the care inquiry process. Complete our online form and a care coordinator will follow up within one business day to discuss your needs.
Complete OnlineClient Rights & Responsibilities
Clients & FamiliesInformation about the rights and responsibilities of clients receiving non-medical home care services from Carolina's Connections.
Request InformationPrivacy & Website Information
All VisitorsOur website privacy policy explaining how information submitted through this website is collected, used, and protected.
View Privacy PolicyService Information
Prospective Clients & FamiliesLearn about the non-medical home care services offered by Carolina's Connections, including personal care, companion care, respite care, and more.
View ServicesPrivate Pay Information
Prospective Clients & FamiliesCarolina's Connections currently focuses on private-pay non-medical home care. Learn about private pay options, long-term care insurance, and what to expect.
Learn MorePreparing for Your Care Consultation
Prospective Clients & FamiliesHelpful guidance on what to expect during your complimentary care consultation and how to prepare for the conversation.
View FAQsContact Information
All VisitorsPhone, email, and office address for Carolina's Connections Home Health. Our team is available to answer questions and assist you.
Contact UsComplaint / Concern Information
Clients & FamiliesCarolina's Connections welcomes feedback and provides a process for addressing concerns. See the Concerns & Complaints section below for details.
View ProcessLooking to Start Care?
Complete our care inquiry form and a coordinator will follow up within one business day.
Current Client Resources
Certain documents — including your service agreement, care plan, and visit records — are provided directly by Carolina's Connections based on your individual services. These are not published on this website to protect your privacy.
Care Plan or Schedule Changes
Need to update your care schedule, services, or caregiver preferences? Contact your care coordinator directly — changes are handled personally, not through a web form.
Contact Your CoordinatorFeedback, Compliments & Concerns
We welcome your feedback. If you have a concern, compliment, or suggestion about your care, please reach out to us directly. See the Concerns section below for our full process.
Share FeedbackClient Portal — Secure Access Coming Soon
A secure client portal for accessing documents, care plans, and communications is planned for a future update. In the meantime, please contact our office directly for any document needs.
Are You a Carolina's Connections Caregiver?
Employment, payroll, training, and internal caregiver documents are located in the Caregiver Hub — a secure area for Carolina's Connections team members. These resources are not published on this public page.
What's in the Caregiver Hub
- Shift Guide & Policies
- Training Resources
- Payroll & Scheduling Information
- Employee Forms & Documents
- Internal Policies & Procedures
Government employment forms (W-4, I-9, NC-4) are linked within the Caregiver Hub using current official government sources.
Need to Return a Document?
Please follow the submission instructions provided by Carolina's Connections when returning any document. If you are unsure how to submit a document, contact our office and a team member will guide you to the appropriate secure method.
Important: Protect Your Sensitive Information
Never send Social Security numbers, banking information, detailed medical records, completed tax documents, or other highly sensitive information through an ordinary website contact form or unsecured email. Carolina's Connections will provide you with the appropriate secure submission method for any sensitive documents.
Secure Document Submission — Coming Soon
A secure document upload portal is planned for a future update. Until then, please contact our office for the appropriate submission method for your documents.
Questions, Concerns or Complaints
Carolina's Connections welcomes open communication from clients and families. We take concerns seriously and are committed to addressing them promptly and professionally.
Contact Carolina's Connections
If you have a question, concern, or complaint about your care or our services, please contact us directly. We are committed to resolving concerns in a timely and respectful manner.
Send a MessageNorth Carolina Resources
The following are official North Carolina government resources. Carolina's Connections is not a government agency and does not operate or manage these programs.
NC Long-Term Care Ombudsman
Advocates for residents of long-term care facilities. Contact your regional ombudsman for concerns related to residential care settings.
NC DHHS Ombudsman Program →NC Adult Protective Services
For concerns about the abuse, neglect, or exploitation of adults. Contact your county Department of Social Services.
NC Adult Protective Services →NC CARE-LINE
Information and referral service for older adults, people with disabilities, and their families in North Carolina.
NC CARE-LINE →If this is a medical emergency or you believe someone is in immediate danger, call 911.
Need a Specific Document?
If you need a document not listed here, or have questions about our forms, please contact our office directly.